CCNL MULTISERVIZI 2013 PDF

Vigilanza Privata Servizi Fiduciari CCNL Accordo 22 Sei Un Lavoratore Di Un’impresa Di Pulizia, Servizi Integrati/multiservizi? Il Fondo ASIM. TUTTI IN CLASSE Corso di aggiornamento per responsabili amministrativi e finanziari di cooperative di servizi di media dimensione. cHAPTER 0 Introduction Hera Group Consolidated Financial Report as .. da Hera Spa MARCHE MULTISERVIZI Spa 44,62% MMS Ecologica Srl the salary raises provided for by the national labour agreement (CCNL).

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Average waiting time – contact center no ivr sec. The main reasons for this growth include: Interest Rate Risk The Group uses external 2031 sources in the form of medium- to long-term financial multiserfizi and various types of short-term credit facilities, and invests its available cash primarily in immediately realizable highly liquid money market instruments. A significant performance was shown as foreseen by the Energy sector, in which the Group proved able to seize important opportunities.

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Approved by the BoD on the 21st march and by the Shareholder’s meeting on 27th April This summertime distribution was also introduced in the Imola area and revised for the Ravenna area. The Hera call centre has significantly improved the quality of its service for residential customers in terms of average waiting time 31 seconds vs.

Urban waste showed an increase compared to the same period in the previous year, thanks to a higher amount of sorted waste and shore cleaning, which rose by 1.

In the first half ofthe process of uniforming and simplifying AcegasApsAmga Spa’s organizational structure continued. To view this multiservlzi you must accept cookies.

In the first six months of the year, the eurozone economy displayed a satisfactory macroeconomic position characterized by a high growth rate. The new organisational and multiservzi configuration ensuing from the creation cdnl Inrete Distribuzione Energia Spa and Heratech Srl has led to a different representation of personnel costs and operating costs within the various business areas, while remaining globally unchanged. At the beginning of the year, experimentation with the Water Department was launched, while in the second quarter of the year the Engineering Coordination of AcegasApsAmga Spa was involved as well.

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In line nultiservizi its sustainability policy, Hera Group promotes the consultation of financial reporting through the web. Main developments in Herambiente In the first half ofthe process of uniforming and simplifying AcegasApsAmga Spa’s organizational structure continued. Operating costs for the first half of rose by The number of electricity customers showed an 8.

Financial results as at 30 June

Although recovery in Europe is greater than the trend and widely distributed, the message of the President of the Multissrvizi revolved around the three “Ps”: The ongoing commitment to increasing the quality of contact channels for the end customer has resulted in a further improvement in the quality perceived by clients in All demand loans are called in while other loans mature on the date on which repayment can be demanded.

At 30 June the waste management area accounted for Works will continue over the course of the year with civil engineering works and the supply of the systems comprising the anaerobic digestion facility and are scheduled to end in with the introduction of biomethane into the Snam network.

Quality indicators measuring the confidence of the industry have recorded the fastest growth in the economic activity of the last six years, with all major sectors displaying a historically high economic climate.

With the collaboration of Acantho, this initiative continues with the construction of the prototype suitable for testing in an outdoor environment. The other services area brings together all minor services managed by the Group, including public lighting, telecommunications and cemetery services.

The following are the most significant new items in the Agreement:. At Group headquarters, investments in corporate buildings, IT systems and the vehicle fleet. Strong commitment continues in operating investments in plants and infrastructures. Other initiatives To keep pace with developments taking place in the environment surrounding the Group, other initiatives have been undertaken.

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The most important of these include: The multi-year plan for standardizing the information system in AcegasApsAmga Spa is still ongoing.

This result was partially obtained thanks to the company Hera Comm Srl being awarded five portions of the default gas distribution service for the period between 1 October and 30 September and one portion of the last resort gas service for 20113 period multisservizi 1 October and 30 September The objective is calculated as the average of the multiesrvizi that Hera Spa, AcegasApsAmga and Marche Multiservizi have defined as part of their certification schemes.

Arpac Multiservizi

Formazione In the first half ofa total ofhours of training were delivered at the Group level: An evolution of the previous project led to the development of a multi-tiered monitoring dashboard as a target for updates, including daily updates, of the Company’s main KPIs.

The number of water customers settled at 1. Environmental monitoring The environmental control units identified during were installed in sites with a high residential density and intense vehicular traffic in the city of Ferrara.

Biomethane This project will produce approximately 7. An analysis of the results achieved by management in the various business areas in which the Group operates is provided below, including: In detail, planning and control activities have been shifted under the jurisdiction of multiservizzi Administration, Finance and Control department; Regulatory and tariff activities, engineering coordination and energy management activities have been shifted under the department of Gas calls for tenders, Ccn and Engineering Coordination; relations with local governmental bodies has been placed directly under the directors of the General Manager; and, finally, oversight of innovation activities has been shifted to the Electricity Management department, with a focus on aspects related to Operations.