ABNT, ABNT NBR Vocabulário e Princípios. ABNT, Rio de Janeiro ( ) 3. FNQ:Critério de Excelência. Fundação Nacional da Qualidade () 4. Criterios de excelencia organizacional – ebook – Text; Processos, · Resultados, · Principais, · Desempenho, · Apresentados, · Partes. May 21, a presentation, with more than slides, to be used in classes as part of the course “Critérios de Excelência da Gestão” (Excellence.

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Segundo Martelanc et al. Note that before the awards were issued, the studied companies were exdelncia creating more value to shareholders than the companies from the same economic sector. Archives of Psychologyv.

Value creation in winning companies PNQ: an analysis using EVA

All the contents of this journal, except where dw noted, is licensed under a Creative Commons Attribution License. An application case of the Brazilian National Quality Award. In this context, FNQ work is basically carried out through a dynamic and open network by mobilizing committed organizations to study, debate, share and irradiate the extended knowledge base owned by these organizations.

The TQM Magazinev. Siga os perfis da FNQ.

Following the newest management paradigms, organizations are seen as living systems that belong to complex ecosystems with which they interact and on which they depend. The excellncia of EVA as a performance metric is different from the approaches of other studies.


Quality Assurance in Educationv. Isso remete para a necessidade de desenvolvimento de mais pesquisas para ajudar elucidar tal impacto.

National Institute of Standards and Technology. The research methodology was based on a theoretical foundation, comparative analysis of the three main Excellence Awards in Management in Brazil, and on the experiment of the sample proposed in a knitted fabric textile industry.

Siga os perfis da FNQ. Services on Demand Journal.

International Journal Production Economicsv. The MEG model is based on a set of key concepts and structured in criteria and requirements, which jointly express our understanding of Management Excellence.

Manual FNQ CriteriosExcelencia

Fnqq Sciences, 31 2 Validation of the Arizona Governor’s Quality Award criteria: Journal of Organizational Excellence, 21 1 Criteria for performance excellence. Em busca do valor: Adaptado de Pignanelli, National Institute of Standards and Technology. De acordo com Richardsonp. Journal of Operations Management, 22 3 Information and Knowledge 6. The data acquired covered a period of time of ten years Empirical evidence from firms that have won quality awards.

Journal of Operations Managementv. O modelo proposto foi aplicado em uma empresa industrial do segmento malharia.

FNQ – Management Excellence Model ®

The contrast between performance and importance has allowed defining the major organizational aspects aiming at the company’s improvement. No entanto, elas apresentam fragilidades que podem comprometer os resultados das pesquisas.


The Guide for the Deming Aplication Prize. Another main finding indicates that the winner companies have increased the value creation on average to the shareholders more than the companies from the same economic sector after being awarded the National Brazilian Quality Award. Conforme Vokurka et al. Social Responsibility The eight Criteria of Excellence make up a systemic model which enables the application and assessment of the cultural basis supported by the eleven Fundamentals.

Journal of Operations Management, 24 6 The sample proposed has allowed for a customized performance evaluation of the management system of the company used as the object of study, and the importance of the management excellence practices involved in the criteria. An empirical investigation of the Malcolm Baldrige national quality award causal model. The TQM Magazine, 14 3 O charme do EVA como medida de desempenho. Psychological Reviewv.