eSCM-SP (The eSourcing Capability Model for Service Providers) is a ‘best practices’ capability model for service providers in IT-enabled sourcing. The eSourcing Capability Model for Service Providers (eSCM-SP) is the best practices model that supports sourcing organizations successfully manage and. The eSourcing Capability Model for Service Providers (eSCM-SP) was developed by the IT Services Qualification Center (ITsqc) at Carnegie Mellon University.

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Level 1 indicates that the organization is providing a service. To provide feedback or suggest changes to any zp our publications, please use the Change Request form.


Objectives There are five overall learning objectives for this course: Topics What is IT-enabled Sourcing? Understand the key concepts and themes expressed in the Capability Levels. Service providers can then build or demonstrate capabilities in a particular critical-sourcing function.

Senior managers responsible for providing IT-enabled outsourcing services Service providers who are interested in quality improvement or planning improvement programs Clients seeking risk mitigation and consistent criteria for selection of providers Service providers who will be participating in an eSCM-SP capability determination or self-appraisal Quality consultants and evaluators who want to learn about a new quality model Quality consultants who want to become authorized as part of an eSCM-SP Capability Determination Team.

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The eSCM-SP has been escj to complement existing quality models so that service providers can capitalize on their previous improvement efforts. At Level 3, an organization is able to manage its performance consistently across engagements.

You may register for upcoming ITSqc training courses via email, fax or phone. Contact the training provider to register for the course. A Level 2 organization has procedures in place to enable it to consistently meet its clients’ requirements.

eSCM-SP Model Course

Each of the Model’s 84 Practices is distributed along three dimensions: This status provides an advantage over their competitors. Capability Areas provide logical groupings of Practices to help users better remember and intellectually manage the content of the Model.

Become familiar with Capability Areas and Practices. Be able to define IT-enabled sourcing and the reasons for success or failure Be able to describe the value of the Model to service providers and clients Understand the structure of the eSCM-SP and the interrelationship eescm its components. Check the Course Calendar for upcoming courses.


eSCM (eSourcing Capability Model) – Wikipedia

Level 4 requires that an organization is able to add value to its services through innovation. Service providers at Level 5 have proven that they can sustain excellence over a period zp at least two years.

Input from industry and government participants is vital to the improvement of the Models. Bachelor’s of Arts or Sciences from an sscm institution of higher education Five or more years of experience in quality efforts or outsourcing.

Bill Hefley and published by Van Haren Secm. Materials As part of the course, participants will receive the Model book, “eSourcing Capability Model for Service Providers”, the course notebook, and supplemental readings. For more information, click here.